Hi there, my name is Kiro or Kristopher and I go by he/they pronouns.
I’m currently leading a team over at Cision. Outside of work I’m building community as the Chapter Head of Out in Tech ATX and acting as an admin over at Gaymers.gg.
I have over 8 years working with entrepreneurs/the startup scene, taking on roles from an assistant, account & customer success manager, tech support specialist, consultant and much more. I have a passion for design, technology, and startups in general and I’ve learned that company culture is integral to success and perform best when I can contribute in a meaningful way.
I like to spend my free time with my puggle, tracking down the latest delicious eats, and fending off the digital realm against dragons, zombies, and other mythical beasts. You can also find me baking simple goods, from pies to madeleines, or soaking sun with my bike or at the pool.
Career Experience
Cision
Intelligence Manager, Implementation & Optimization, Americas
May 2023 – Present
Responsible for managing and executing project level work, mentoring and managing a team of analysts, and coordinating with insights consultants on delivery and client engagement.
Senior Consultant
2018 – Mar 2023
Managed a small team of consultants responsible for strategic and enterprise-level clients.
» Managed a portfolio of 80 customers valued at $1.5M ARR – the portfolio includes global enterprise brands, non-profits, creative agencies, and large PR agencies
» Worked with client PR & Marketing teams to provide insights, develop ongoing strategy/KPIs, and create customized executive reports
Customer Success Manager
Aug 2016 – 2018
» Acted as a liaison between Product and Customer Success/Account Management to streamline product features, quality of life improvements, and product bugs
» Developed strategic trainings for Customer Success & Technical Services teams. Topics included: Client-facing Strategic Planning, Boolean Theory, and Product & Feature Training
Zirtual
Tech Lead
Oct 2012 – Oct 2015
Oversaw all of IT operations, acted as a cross-department liaison, and worked closely with the CTO to determine strategy and modes of execution for security- and tech-related issues.
» Developed new security and privacy practices by introducing systems and processes to how sensitive data was handled and shared
» Provisioned and maintained accounts and devices for over 400 employees
» Coordinated with other departments to assess, prioritize, and streamline tech projects and design deliverables
» Created a Q&A and how-to guide knowledge base for frequent tech support inquiries resulting in a decrease of requests by 42%
Additional roles held: Zirtual Assistant, Team Lead, & Account Manager